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iPhone & iPad

How do I cancel my Hola Premium subscription?

Cancellations are done via the App Store application. See Apple's instructions.
Please note that In-app purchases that were already made are non-refundable due to Apple's terms of service.

How can I pay for Hola Premium?

Payment is done using the built in iTunes In-App Purchase.

My account has been charged twice, what should I do?

You might have subscribed on two different platforms. The Hola service is provided for each platform individually. Thus, if you registered on two platforms there will be two payments.
Otherwise, for refund related claims, you should contact Apple Support. However; if there was a problem with the subscription duration, then please please contact our support team. You must attach to your email both the iTunes invoice, and the mail you used to register to Hola.

I subscribed to Hola Premium but I'm still on the free trial, what should I do?

If you purchased a subscription and you are still not a Premium user, please make sure that your payment has been successfully authorized.
If your payment is successfully authorized and you are still not a Premium user, please try the following:

Sign out from your account on Hola's App, close the background Hola App, and then launch it again, and try to log in again.
Make sure the account you are trying to use is the same account you registered with.
Please note: The Hola service is provided for each platform individually. If you have an account on one platform, it will not work on another platform, therefore; you need to buy another account if you want to use another platform.
For the rest of the issues, contact our support team.

How do I stop my automatic payments?

Premium accounts which were subscribed using iOS devices are not automatically renewed at the end of the subscription period.

Can I use my account on multiple devices?

The Hola service is provided for each platform individually. If you have a subscription on one platform, it will not work on another platform, therefore; you need to buy another subscription if you want to use Hola on an extra platform.

Choose the prefered social network after you click "Sign up" on the top right of the page.

Android devices

How do I cancel my Hola account?

To uninstall Hola, go to Google Play, search for Hola PLUS Proxy, click cancel payments to stop the automatic payments to Hola. Then uninstall the App.
Check Google Play subscription cancellation support for more information.

How can I pay for Hola Premium?

Your payment method on Google Play.

My account has been charged twice, what should I do?

In case you saw two payments on your payment method, please consider the following:

You might have subscribed on two different platforms. The Hola service is provided for each platform individually. Thus, if you registered on two platforms there will be two payments.
If you registered on one platform only, but still you see two payments, please contact our support team.

I subscribed to Hola Premium but I'm still on the free trial, what should I do?

Sign out from your account on Hola's App, close the background Hola App, and then launch it again, and try to log in again.
Make sure the account you are trying to use is the same account you registered with.
Please note: The Hola service is provided for each platform individually. If you have an account on one platform, it will not work on another platform, therefore; you need to buy another account if you want to use another platform.
For the rest of the issues, contact our support team.

How do I stop my automatic payments?

Go to Google Play, search for Hola PLUS Proxy, click cancel payments.

Can I use my account on multiple devices?

Choose the prefered social network after you click "Sign up" on the top right of the page.

Windows and Mac

How to cancel my Hola account?

To cancel your account, go to your account page.

How can I pay for Hola Premium?

Using major credit cards or PayPal if you sign up on desktop - or using iTunes/Google play if you sign up on mobile.

My account has been charged twice, what should I do?

In case you saw two payments on your payment method, please consider the following:

You might have subscribed on two different platforms. The Hola service is provided for each platform individually. Thus, if you registered on two platforms there will be two payments.
If you registered on one platform only, but still you see two payments, please contact our support team.

I subscribed to Hola Premium but I'm still on the free trial, what should I do?

Sign out from your Hola's account, and try to log in again.
Make sure the account you are trying to use is the same account you registered with.
Please note: The Hola service is provided for each platform individually. If you have an account on one platform, it will not work on another platform, therefore; you need to buy another account if you want to use another platform.
For the rest of the issues, contact our support team.

Can I use my account on multiple devices?

Choose the prefered social network after you click "Sign up" on the top right of the page.

Refund & Cancelation policy

Hola offers a suite of services, including a free product, with restrictions. In order to have unlimited online access, Hola's Premium product is the one for you. Should you want to cancel your subscription to Hola Premium, you can do so at any time.

Once your account passes its expiration date, your subscription will be automatically renewed. If you have canceled the auto-renewal, you will need to resubscribe to our services to continue using them. Sometimes we have to state the obvious :)

Your satisfaction is of course important to us. If you've not used Hola Premium, at all, for up to 14 days after purchase, you will be eligible for a refund.

If you've used Hola Premium, and you don't want Premium anymore, you can cancel and keep what's left of what you've paid for. You'll remain Premium until your next payment is due - which is when your cancellation will kick in.

Here are our instructions on how to cancel a recurring subscription.

While our policy allows customers to use Hola risk-free, we must also protect ourselves from fraud. Therefore, we reserve the right, at our sole discretion, to limit or deny refund requests.

iOS payments are processed directly through Apple (instead of Hola), hence, we are unable to offer refunds for in-app purchases made with your Apple account. More information can be found in Apple's refund policy: https://support.apple.com/HT204084